{"id":12672,"date":"2023-02-16T07:29:57","date_gmt":"2023-02-16T07:29:57","guid":{"rendered":"https:\/\/herby.com\/support-center\/"},"modified":"2024-07-08T01:19:55","modified_gmt":"2024-07-08T01:19:55","slug":"support-center","status":"publish","type":"page","link":"https:\/\/herby.com\/de\/support-center\/","title":{"rendered":"Support Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12672\" class=\"elementor elementor-12672 elementor-11995\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-3f4c343 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f4c343\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16d3417\" data-id=\"16d3417\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3915c50 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3915c50\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Welcome to the Herby Nutrition<br>Support Center<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-9ca196c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ca196c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c12540d\" data-id=\"c12540d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d59718f elementor-widget elementor-widget-toggle\" data-id=\"d59718f\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2231\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2231\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">FAQ<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2231\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2231\"><p><strong>Q: How do I place an order?<\/strong><\/p><p><strong>A:<\/strong> Placing an order is easy! Simply browse our products, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the on-screen instructions to complete your order.<\/p><p><strong>Q: Can I modify or cancel my order?<\/strong><\/p><p><strong>A:<\/strong> Yes, you can modify or cancel your order before it is shipped. Please contact our customer service team as soon as possible to make any changes.<\/p><p><strong>Payment Providers:<\/strong><\/p><p><strong>Q: What payment methods do you accept?<\/strong><\/p><p><strong>A:<\/strong> We accept various payment methods to make your shopping experience convenient:<\/p><ul><li><strong>Bank Wire:<\/strong> Transfer funds directly from your bank account.<\/li><li><strong>Cash on Delivery:<\/strong> Pay for your order when it arrives at your doorstep.<\/li><li><strong>Credit Cards:<\/strong> We accept all major credit cards, including Visa, MasterCard, and American Express.<\/li><li><strong>PayPal:<\/strong> Use your PayPal account for a secure and fast payment process.<\/li><\/ul><p><strong>Q: Is it safe to use my credit card on your website?<\/strong><\/p><p><strong>A:<\/strong> Yes, your security is our top priority. Our website uses SSL encryption to protect your payment information and ensure a safe transaction.<\/p><p><strong>Shipping and Delivery:<\/strong><\/p><p><strong>Q: Which shipping providers do you use?<\/strong><\/p><p><strong>A:<\/strong> We primarily use DHL for all our deliveries to ensure timely and reliable shipping. DHL provides tracking information, so you can monitor your order&#8217;s progress.<\/p><p><strong>Q: How long will it take for my order to arrive?<\/strong><\/p><p><strong>A:<\/strong> Delivery times vary depending on your location. Typically, orders within the country arrive within 3-5 business days, while international orders may take 7-14 business days. You will receive an estimated delivery date during checkout.<\/p><p><strong>Q: Can I track my order?<\/strong><\/p><p><strong>A:<\/strong> Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the DHL website.<\/p><p><strong>Returns and Exchanges:<\/strong><\/p><p><strong>Q: What is your return policy?<\/strong><\/p><p><strong>A:<\/strong> We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the products are unopened and in their original condition.<\/p><p><strong>Q: How do I return an item?<\/strong><\/p><p><strong>A:<\/strong> To return an item, please contact our customer service team for instructions. They will provide you with a return shipping label and guide you through the process.<\/p><p><strong>Q: Who pays for return shipping?<\/strong><\/p><p><strong>A:<\/strong> If the return is due to a mistake on our part (e.g., wrong item shipped), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Welcome to the Herby NutritionSupport Center FAQ Q: How do I place an order? A: Placing an order is easy!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12672","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/pages\/12672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/comments?post=12672"}],"version-history":[{"count":3,"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/pages\/12672\/revisions"}],"predecessor-version":[{"id":13465,"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/pages\/12672\/revisions\/13465"}],"wp:attachment":[{"href":"https:\/\/herby.com\/de\/wp-json\/wp\/v2\/media?parent=12672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}