If the answer you need isn't here, write to us at [email protected].
US standard: 2–4 business days, free over $50. Express: next-day $24. EU & UK standard: 3–5 days from our Amsterdam warehouse. APAC standard: 3–6 days from Singapore. All times exclude weekends and public holidays.
We ship to 11 markets: US, Canada, UK, EU-27, Norway, Switzerland, Australia, Japan, Singapore, Hong Kong and Vietnam. Duties and VAT are calculated at checkout — no surprise fees at delivery.
Yes, within 60 minutes of placing it. After that, our Mekong warehouse has usually pulled the pick list and we can't stop it — but we can always return it for you at no cost.
Yes. All standard orders ship carbon-neutral by default. Emissions are third-party audited annually and offset via verified reforestation in northern Vietnam and the Mekong Delta.
93% of our plant ingredients are grown by our Vietnamese partner cooperatives — traced to farm, harvest and lot. You can see each ingredient's origin on our herb library.
Apply a small amount to the inside of your forearm, leave for 24 hours, and check for redness or irritation. If you've had skin reactions to a plant active before, we recommend patch-testing any new formulation for three consecutive nights.
Most are. Specifically-flagged formulations to avoid during pregnancy: anything in the retinol range and our adaptogen wellness line (which contains rhodiola). We label these clearly on-product and on-site.
Yes. Leaping Bunny certified since 2019 and Vegan Society certified since 2021. Zero animal testing anywhere in the supply chain.
Yes — add a note at checkout with up to three product names and we'll include them with your order while stock lasts.
60 days, no questions. Even if the bottle is opened and half-used — if it didn't work for you, send it back. See returns.
Refunds are issued within 48 hours of receiving the return. Your bank typically posts it in 3–7 business days.
A free three-tier program (Seed, Garden, Forest). Earn points on every order, birthday bonuses, and redeem for samples, full-size products or the 1% fund. See Rewards.
Points expire 24 months after earning. Your tier is held for 12 months from last qualifying order.
Herby is a wholly-owned brand of Selimind LLC, a privately held US company headquartered in Santa Fe, New Mexico. Our herbal formulation is run through a twenty-year partnership with a consortium of Vietnamese herbal and cosmetics houses.
Primary manufacturing in Vietnam; secondary fill and finish in the United States; fragrance in Grasse, France.